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outsourcing/offshoring
Il gruppo CALL & CALL è uno dei principali operatori italiani di BPO Business Process Outsourcing, focalizzato sui processi di marketing, customer care e vendita sia per B2C che per B2B. Fondato nel 2001, il gruppo conta attualmente 7 sedi operative in Italia e 1 in Romania, oltre 1900 postazioni e 2500 dipendenti, grazie ai quali può progettare ed erogare servizi multilingua per i mercati Italiano, Rumeno ed Internazionale. Del gruppo fanno parte ADVALIA, la Business Unit dedicata allinnovazione tecnologica del Customer Management e ai Servizi di ICT Outsourcing e CallFin, società agente in attività finanziaria e abilitata dallOAM a promuovere e collocare prodotti finanziari. Tutte le sedi sono certificate ISO 9001:2015 per lesecuzione e progettazione di servizi di contact center ed adottano una "politica per la qualità". Dal 2012 il gruppo ha ottenuto la certificazione PCI-DSS (Payment Card Industry Data Security Standard) e dispone di abilitazioni IVASS e OAM per le attività di vendita di prodotti assicurativi e finanziari.
airlines/aviation
Call & Fly stands for disposable flights on request and in accordance with the clients schedule to airports which are the closest to their destinations, with no stops, check-ins, risks of losing luggage, hurry and time loss. It is comfort and safety.
health, wellness and fitness
CallAmbulance connects all Emergency Care providers in real time to provide an Integrated Emergency Response to the Consumer in distress. When you raise an emergency from CallAmbulance the location, health history, insurance information will be shared with Emergency Providers and Hospitals. You can create your own network of Blood Donors from your known people using CallAmbulance app. Download CallAmbulance App from GooglePlay/App Store
insurance
Call Assistance 24 is one of the leading providers of assistance services in Central Europe. The efficiently working team provides the service across the region and globally from its call center in Prague benefiting from the know-how since the nineties (1992).
telecommunications
Call Center Barcelona is made up of a team of dedicated professionals offering a unique outsourcing service. CCB is the result of great human warmth combined with the benefits of the latest communications technology. We handle national and international calls 24 hours a day, 7 days a week. We put at your disposal our best tools like our CRM, telephone switchboard, IVR services, among other applications that will facilitate the contact with your customers. We optimize your call center operations by freeing up resource that could be put to better use. Unlike many outsourcing call center operations, our dedicated team members immerse themselves into your project- recieving ongoing training and coaching in order to provide the best possible service to your customers. Our client base and retention rate speaks for itself. Feel free to browse our website or get in contact via phone or Email to arrange a meeting at your convenience and let us show you how we can reduce overheads while increasing productivity.
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