rbm monitoring consumer protection

Robinson Bloomfield and Meek provides independent auditing and consultancy expertise to Consumer Codes and consumer protection schemes. DESIGNING MONITORING SOLUTIONS Why does consumer protection matter? High standards of consumer protection inspire the confidence of policy makers and also of consumers and so improve markets. Our consultants have a proven track-record working with organisations to develop consumer schemes that promote the highest standards. REFINING MONITORING SCHEMES We review, assess and refine existing monitoring strategies so they capture the right information at each step, focusing on essential issues for your industry and ensuring compatibility with new consumer laws. Working with our clients we have developed: standard model documents including an industry consumer contract and compliant quotes online interactive training packages webinar training industry guidance on relevant regulations. RESEARCH Industry codes and rules are often forged by research to investigate market barriers, causes of consumer detriment and poor company practice. Our research has underpinned the development of a range of industry compliance tools and policy change. AUDITING RBM consultants have carried out hundreds of detailed site-based audits and we have helped a range of organisations build every stage of the audit process. MONITORING Good practice should be encouraged; bad practice identified and resolved. Thats what industry codes and certification standards aim to achieve. RBM consultants have developed decisive monitoring strategies to measure company practice against codes and industry standards. Mystery shopping, complaints monitoring, advertising checks, due diligence and company spot-checks can all be used to provide vital intelligence to protect your code or certification scheme.